Effective Date: 03 May, 2026
At Jhalani and Sons, we strive to ensure that our customers are fully satisfied with their purchases. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
You may request a return or exchange if:
- The product is defective, damaged, or incorrect
- The product is unused, unwashed, and in original condition
- The item is returned with original packaging, tags, and invoice
📌 Return request must be made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used, washed, or altered products
- Products without original tags or packaging
- Customized or made-to-order items
- Items purchased during clearance or sale (unless damaged)
3. Return Process
To initiate a return:
- Contact us via phone or email within 7 days of delivery
- Share your order details and reason for return
- Provide photo/video proof (for damaged or incorrect items)
- Our team will review and approve the request
Once approved:
- You will receive return instructions
- The product must be shipped back within the given timeframe
4. Refund Policy
Refunds will be processed under the following conditions:
- After the returned product passes quality inspection
- Refund will be issued to the original payment method
Refund Timeline
- Processing time: 5–10 business days after approval
- Bank/payment gateway processing may take additional time
5. Exchange Policy
- Exchanges are allowed for size issues or defective products
- Subject to product availability
- If the requested item is unavailable, a refund will be issued
6. Shipping Charges
- Return shipping costs are borne by the customer (unless the product is defective or incorrect)
- Original shipping charges are non-refundable
7. Damaged or Incorrect Products
If you receive a damaged or wrong item:
- Report within 48 hours of delivery
- Share clear images/videos as proof
- We will arrange a replacement or full refund at no extra cost
8. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
9. Important Notes
- We reserve the right to reject returns that do not meet our policy
- Refunds will not be processed without proper approval
- Slight color variations may occur due to screen differences and are not considered defects
10. Contact Us
For return or refund requests, contact:
Jhalani and Sons
📍 Jaipur, Rajasthan, India
📞 +91 77338 00623
🌐 https://jhalaniandsons.com
